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When you subscribe, the shipping's on us! Plus, enjoy the benefits of one-click coffee convenience, first-access to limited releases and so much more. Always fair trade. Always organically sourced.

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Common Questions

Most Asked

In 2009, Hugh Jackman and his wife Deb traveled to Kochere, Ethiopia as global ambassadors for World Vision Australia. There, Hugh met a coffee farmer named Dukale, who was growing coffee using a simple technology that had zero carbon emissions. Hugh worked with Dukale on the farm, planted coffee trees named after his children (Eva and Oscar), and spent time with Dukale’s family and community. Moved by Dukale’s spirit, leadership, and laughter, Hugh realized that there are coffee farming communities like Dukale’s around the world, whose story needs to be told and whose coffee needs to be tasted. He promised Dukale that he would help, and Laughing Man Coffee was born.

We offer two types of gift cards: one for our online store and one for our cafes. If you can't redeem your gift card online, you may have received a cafe gift card. 

It's easy to remedy, just reach out to us with the 16-digit code on the back and let us know the email/login used on your account. If you don't have one yet, you can create an account with us here

For orders placed in person at our cafes, you can find a copy of your cafe receipt by heading to https://squareup.com/receipts and entering your card and purchase information.

In our experience, when there are no tracking updates, it means USPS has yet to scan your shipment but it's still on its way (this can happen during busy shipping times like we have right now). We've seen orders show no tracking updates up until the date of delivery, so don't worry if you still don't seei one a few days after ordering.

Our standard shipping estimate is approximately 1-6 business days for shipping , so if you haven't received a tracking update 5 business days after it has shipped, please let us know so we can help. 

If you would like to reset your password, you may do so from the password reset page. A password reset link will be sent to you via email (check your spam folder if you don’t see it in your inbox after a few minutes).

Orders

Coffee is shipped via USPS. 

Most coffees will be passed into the hands of the shipper on the following business day if ordered before 1:30 PM EST.

USPS have a stated estimated shipping time of 1-6 business days.

Coffee subscriptions are only available in the continental US at this time.

Unfortunately, many of our international shipments experienced long shipping timelines due to logistical roadblocks related to COVID-19. Previously, we estimated up to 14 days for international orders, but at this point we’re not able to provide an estimate for how long orders may take, and so we have decided pause international shipping until we resolve these issues.

Currently we accept Google Pay, Apple Pay, PayPal Venmo, Visa, Shop Pay, Mastercard, American Express, and Discover.

Products

We have two! Hugh's House Blend Decaf is a versatile blend sourced from our farms in Colombia and Dukale's Dream Blend Decaf originates in Ethiopia. Both can be brewed for espresso and filter coffee, represented by excellent flavor without the caffeine.

Enjoy these options as single bag purchases, or become a subscriber.

Yes! We offer gift cards in both virtual and physical form. 

To purchase a gift card online for use in our online shop, head here. In a few clicks, you will receive an email with the gift card to share with whomever you choose.

Physical gift cards are also available and can be purchased in all our cafes. To have a physical gift card shipped to you or your recipient, reach out to us directly!

To check your gift balance, please send an email with your gift card number to help@laughingmancoffee.com.

Fair Trade is in in our DNA. Read the full store: ‘Make Every Cup Count’ - A Story of Fair Trade Coffee by Hugh Jackman.

Brewing + Care

We source and roast beans that have great versatility across many devices, so the right method often comes down to personal preference. To help with whichever method you choose, we have a variety of resources for your brewing edification.

We recommend using coffee within 20 days after it is roasted (printed on every one of our bags). In our experience, the distinct and complex flavors that characterize our coffees will tend to have faded after that point.

We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).

Wholesale

Offers

We do! To thank you for your service, Laughing Man is pleased to offer discounts on most online and store purchases. Lear more.

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